1. Introduction and Acceptance
Welcome to MyAskora. By downloading, accessing, or using the MyAskora mobile application and website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our platform. MyAskora acts as an intermediary platform connecting users seeking advice with registered experts.
2. Account Registration & Google Login
- You must use your valid Google Account to sign in to the platform securely.
- You are responsible for maintaining the confidentiality of your account credentials.
- You agree to provide accurate, current, and complete information during the consultation process.
3. Audio Calling & Consultation Services
MyAskora provides real-time audio calling features using secure WebRTC technology. By using this service, you acknowledge that:
- Expert Advice: The advice provided by experts on our platform is for informational purposes only. MyAskora does not guarantee the accuracy or outcome of the advice provided.
- No Medical/Legal Liability: MyAskora is not a replacement for professional medical, legal, or financial advisory services. Always consult certified professionals for critical decisions.
- Call Quality: Call quality depends on your internet connectivity. We are not liable for call drops due to poor network conditions.
4. User Conduct and Restrictions
To ensure a safe environment for both users and experts, you strictly agree NOT to:
- Use abusive, harassing, threatening, or explicit language during audio calls.
- Attempt to record audio calls without the explicit consent of the expert and the platform.
- Use the platform for any unlawful purpose or to promote illegal activities.
- Share personal contact information (like phone numbers or external payment links) to bypass the platform.
Violation of these rules will result in an immediate and permanent ban of your account.
5. Payments, Billing, and Refunds
- All payments made for consultations via our integrated payment gateways (e.g., Razorpay) are final and non-transferable.
- Consultation charges are deducted based on the duration of the call or a flat fee as displayed before initiating the call.
- Refunds: Refunds are only processed in cases of technical failures (e.g., amount deducted but call not connected). Dissatisfaction with an expert's advice does not qualify for a refund.
6. Privacy and Data Security
Your privacy is our priority. We use Firebase and secure cloud databases to protect your data. For detailed information on how we collect, use, and protect your personal information, please refer to our Privacy Policy.
7. Limitation of Liability
To the maximum extent permitted by law, MyAskora, its directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of the platform, unauthorized access to your data, or the conduct of any third party (including experts) on the platform.
8. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact our support team:
Email: myaskora@gmail.com
Location: India